Engineering · Operations
Practical pieces on running on-call without burning out the team, picking an alerting tool without paying per seat, and writing escalation policies that survive contact with reality.
A practical sequence we walk customers through to leave PagerDuty without dropping a single alert — services, schedules, escalation policies, integrations and the dual-fire sanity window.
A spreadsheet-free way to think about per-seat alerting math: list price, add-ons, the «we already pay for it» trap and what flat-fee actually saves at three team sizes.