LATAM, EMEA, South Asia
WhatsApp is the default messaging app in many regions. Your responders may not have Telegram at all.
WhatsApp alerts
WhatsApp alerts for teams who already chat on green ticks
Send template messages with action buttons via configured WhatsApp Business providers. The recipient does not need a separate app — they already have WhatsApp.
- Latency
- ~3s
- Per template
- Region
- Reach
- Phone user
Live preview
DEMOWardenPoint Business
Incident notification
Checkout p99 latency above SLO for 5 minutes (service=checkout)
AcknowledgeOpen dashboard
When to pick this
When WhatsApp is the chat your team lives in
Whole regions and industries default to WhatsApp. If that is your team, use it; if not, prefer Telegram.
External recipients
External vendors, contractors and customers often share WhatsApp numbers. Adding WhatsApp lets you alert them without forcing a new app.
Tap to acknowledge
WhatsApp template buttons land in the chat. One tap acknowledges the alert and stops the escalation chain.
Channel profile
What to expect
Template approval, per-region pricing, and the reason it is not the cheapest channel.
- Median latency
- ~3s
- Cost
- Per conversation
- Delivery proof
- ✓✓ tick
- Constraint
- Template
WhatsApp Business Cloud + carrier delivery. Often faster than SMS, slightly slower than Telegram.
WhatsApp Business charges per 24-hour conversation window per region. The dashboard shows the per-region rate.
We capture sent, delivered and read ticks from the upstream WABA provider when available.
Outbound messages must use a pre-approved template until the recipient replies. WardenPoint ships a default incident template.
Setup
Three steps to first WhatsApp alert
Add the phone, accept the template, send a test.
- 1Step 1
Add a WhatsApp number
Recipients → Add → WhatsApp. The number must be a WhatsApp account (E.164 format).
$ +15550142 - 2Step 2
Accept the default template
WardenPoint ships an Incident notification template pre-approved with Meta. You can also submit a custom template — approval takes minutes to hours.
$ Templates › Default · Approved - 3Step 3
Send a test message
Dashboard → Send test → WhatsApp. The recipient sees the template in their WhatsApp chat with Ack and Open buttons.
$ Send test → WhatsApp
WhatsApp FAQ
Common WhatsApp-channel questions
- WhatsApp Business rules require pre-approved templates for outbound business-initiated messages. Within a 24-hour reply window, you can also send freeform — but the first message of an incident is always a template.
Free plan
Reach WhatsApp-first teams without an extra app
Add a WhatsApp recipient, send a test using the default template and watch the buttons render in the chat.
- Pre-approved template
- Tap-to-ack buttons
- Per-region pricing