Last updated: June 13, 2026

30-Day Money-Back Guarantee

If WardenPoint does not work out for you, we will refund your first subscription payment in full — no questions asked. Just contact us within 30 days of your first purchase.

EU/UK 14-Day Cooling-Off Right

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from the purchase within 14 days without giving any reason. This right is independent of, and in addition to, our 30-day guarantee.

Subscription Renewals and Cancellation

You can cancel your subscription at any time from the dashboard — access remains until the end of the paid period, and no further charges are made. Renewal payments are refundable within 14 days of the charge if the service was not substantially used in the new period. We send a reminder email before every renewal.

Voice and SMS Credits

Unused credit balance (pay-as-you-go voice calls and SMS) is refundable on request within 30 days of the top-up. Credits already spent on delivered calls and messages are non-refundable, as the underlying carrier costs have been incurred.

How to Request a Refund

Email us and we will process the refund through the original payment method:

Write to [email protected] from the email associated with your account
Include the order or invoice ID (you can find it on the receipt from our payment provider)
Refunds are issued within 5–10 business days, depending on your bank

Questions

Purchases are processed by our payment partners as merchant of record; the refund will appear from the same name as the original charge. If anything about a charge looks wrong, please contact us first — we resolve billing issues quickly: [email protected]