Compliance evidence
Email provides a timestamped archived record that survives long after the incident. Pair it with the audit log for full traceability.
Email alerts
Email alerts for operational notifications and audit trail
Send transactional incident emails via the configured SMTP relay. Best paired with Telegram or voice for escalation — email alone is rarely enough for a critical page.
- Latency
- ~4s
- Per email
- Free
- Reach
- Any inbox
Live preview
DEMOCRITICAL13:42
[WardenPoint] Checkout p99 above SLO for 5 min
service=checkout · responder=primary-oncall · ack from any channel
When to pick this
Where email earns its place
Email is the channel of record. Use it for the paper trail, not the wake-up call.
Inform the wider team
Send to a distribution list so adjacent teams (product, support) know an incident is open without being paged themselves.
Non-critical alerts
Warning-level notifications that do not need a wake-up call land cleanly in email and a Slack channel.
Channel profile
What to expect
Honest about why email is not enough on its own for a critical page.
- Median latency
- ~4s
- Cost
- Free
- Delivery proof
- SMTP 250
- Constraint
- Notifications
WardenPoint → SMTP relay → inbox. Some recipient mail providers add minutes of greylisting on first contact.
Included in every plan within fair-use limits. No per-message charge.
We record the SMTP acceptance code from the relay. Reads and ack require another channel.
Mail clients group transactional messages. A truly critical page will be missed if email is the only channel.
Setup
Three steps to first email
Add the email, verify the address, send a test.
- 1Step 1
Add an email recipient
Recipients → Add → Email. Use the address that the responder actually checks (not a forwarder).
$ alex{'@'}example.com - 2Step 2
Confirm ownership
WardenPoint sends a confirmation link. The recipient must click before incident emails arrive — protects against typos and BCC mistakes.
$ Confirm via email link - 3Step 3
Send a test message
Dashboard → Send test → Email. The subject prefix and priority appear so you can wire mail filters in Gmail/Outlook.
$ Send test → Email
Email FAQ
Common email-channel questions
- alerts{'@'}wardenpoint.com by default, with a per-tenant Reply-To. Paid plans can configure their own sending domain (DKIM + SPF managed in the dashboard).
Free plan
Wire email alerts in two minutes
Email is the cheapest channel to prove WardenPoint end-to-end. Confirm an address, send a test, watch the audit line appear.
- Free plan
- Bounce handling built-in
- Audit-friendly archive