WardenPoint dispatches the same incident through Telegram, voice calls, email, SMS, WhatsApp, Viber, Slack and Microsoft Teams. Each channel is acknowledgement-aware, so escalation continues only until someone actually responds.
Channel catalogue
Soft nudges for low-priority noise. Hard interruptions for actual incidents. WardenPoint routes the same payload to whichever channel the policy says is right.
Text messages, voice messages and Telegram VoIP calls — instant, frictionless, mobile-first.
PSTN and PBX voice calls that keep ringing until a human picks up and acknowledges.
Carrier-grade SMS for environments where data may be down but cellular still works.
Threaded, branded email with the same payload, audit log and ack tracking.
Reach contractors and on-call vendors where they already chat — without an extra app.
Viber alerts for Eastern-European teams — native channel with one-tap acknowledgement.
Block Kit alerts to a Slack channel or DM via Incoming Webhook. No bot install required for v1.
Adaptive Card alerts to a Teams channel via Incoming Webhook. Zero Azure AD setup for v1.
The 3 AM question
Fair question. Here's the honest answer — and why we never bet your incident on a single app.
A Telegram voice call rings like a real call — it cuts through silent mode and Do Not Disturb, the app is already on your engineer's phone, and the call is free for the recipient. That's why it's our primary wake-up channel, not a muted push.
If the messenger can't reach someone — logged out, no data, an account issue — WardenPoint places a real phone call over the public telephone network. No app and no internet required. That's the answer to "what if Telegram is down for this person?"
No alert is trusted to one channel or one person. Left unacknowledged, it climbs the chain — next channel, next responder, then the manager — until someone acknowledges. Every hop is written to the audit log.
We don't claim end-to-end encryption on consumer channels. See exactly what we do and don't guarantee →
Start on Telegram and email for free. Voice, SMS and WhatsApp unlock at the Team plan.